Author: Ms. Taniya Negi (Health and Genetic Writer)

Introduction

Taniya works as a Health and Genetic Writer at DNA Forensics Laboratory, where she provides one-on-one guidance to people seeking clarity about which DNA test suits their specific situation. Her role bridges the gap between scientific procedures and everyday understanding, ensuring that each client feels informed and supported.

Bio

Taniya brings a people-first approach to DNA testing. She understands clients' concerns—whether it’s for relationship verification, immigration requirements, or peace of mind—and explains the available options in simple, reassuring terms. She works closely with the content and technical staff to ensure that customer-information materials are not only accurate but also easy to navigate. Her contribution remains key to building client trust, which becomes even more critical in sensitive cases involving legal or family matters.

Achievements

• Helped clients confidently navigate through their test selection, sample collection, and the whole DNA testing process through her concise and jargon-free guidance.
• Assisted in developing FAQs, that is, Frequently Asked Questions, that represent the common doubts and genuine concerns of the people, helping them further with their decision making process about a DNA test
• Helped with user retention on the website and the test page, played a key role in reducing confusion and follow-up time. This specifically helps more and more interested potential clients reach out for test booking.